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IT Hardware Support/Maintenance Technician - ECS2188

About Us:

Today's global security environment is in a constant of change. Threats can arise from any point on the globe and our military services must be prepared and capable of responding at a moments notice. A core force multiplier is the role played by government contracted services. As a service-disabled veteran-owned small business, Joint Enterprise Technologies is uniquely positioned to understand the needs of Department of Defense organizations, and match those needs with current technologies to ensure US forces maintain technological, strategic, and tactical information superiority.

About the Opportunity:

Joint Enterprise Technologies is seeking a talented Hardware Support Technician to provide hardware and cabling infrastructure maintenance and support for customer voice, data, and/or video communications networks. The successful candidate will be responsible for providing customer support to all on-site customer managed networks. Candidate must be able to accurately document; using customer outage tracking software, all critical network and user incidents and outages. 

Location:

  • Washington, DC

Skill Requirements:

Performs installation, maintenance and repair of telecommunications systems.

  • Installs, maintains and repairs voice, data and wireless communications systems.
  • Maintains telecommunications equipment and installs, rearranges and removes equipment and associated wiring.
  • Interprets service orders, circuit diagrams, and electrical schematics.
  • Tests, locates, and repairs equipment problems associated with trouble calls, and performs routine maintenance.
  • Verifies work order information and receipt of all necessary equipment and information.
  • Provides guidance and work leadership to less-experienced technicians.
  • Maintains current knowledge of relevant technologies as assigned.
  • Participates in special projects as required.

Interpersonal Skills:

  • Strong Communication Skills - verbal and written
  • Intermediary problem analysis and problem solving skills
  • Attention to detail and accuracy within documentation
  • Able to interact with Customer via phone, email and video teleconference
  • Adaptability to 24/7 environment
  • Able to work independently within a Team Concept
  • Shift Work may be required.

Minimum Experience:

  • 0 - 4 years of related experience.

Required Education:

  • HS/GED + 4 years experience
  • Associates Degree + 2 years experience
  • Bachelor’s Degree + 0 years experience

Substitute for Educational Requirement:

  • 4 years of related experience may be substituted for the Bachelor’s Degree.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Joint Enterprise Technologies, LLC is a drug-free workplace and participates in E-Verify.

Joint Enterprise Technologies, LLC is an equal access/equal opportunity employer, committed to excellence in service through diversity employment. 

Joint Enterprise Technologies, LLC is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. If you feel you require a reasonable accommodation to apply for a position with Joint Enterprise Technologies, LLC, please call 813-436-9946 or e-mail us and let us know the nature of your request, along with your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request will be considered.

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