Joint Enterprise Technologies is a growing information technology organization in the Tampa Bay/St. Petersburg/Central Florida area, servicing a full range of commercial, local, state and federal customers. We’re looking for dedicated and self-motivated people to join our team of information technology professionals.
JET accepts resumes from IT professionals of various areas and levels of expertise at all times. However, you will only be contacted if there is a position open which matches your skills and qualificiations. Please feel free to submit your resume and, if a position becomes available that matches your skill set, we will contact you for an interview.
Tier I VTC Technician - TS/SCI Clearance - ECS2137
Colorado Springs, CO
Today's global security environment is a constant of change. Threats can arise from any point on the globe and our military services must be prepared and capable of responding at a moments notice. A core force multiplier is the role played by government contracted services. As a service-disabled veteran-owned small business, Joint Enterprise Technologies is uniquely positioned to understand the needs of Department of Defense organizations and match those needs with current technology to ensure US forces maintain technological, strategic, and tactical information superiority.
About the Opportunity:
Joint Enterprise Technologies is currently seeking a talented Tier I Video Teleconferencing (VTC) Technician with an active TS/SCI clearance to provide monitoring, maintenance, and support of video communications networks for the Day shift. The successful candidate will be responsible for providing Tier I level resolution and customer support to schedule or active, video teleconferences (VTCs). The candidate will also be responsible to provide VTC outage documentation utilizing customer provided Incident Tracking software. The main tools utilized in this role include: VC Wizard VTC scheduling software, SharePoint, Support Web Incident Tracking System, Tandberg Management System (TMS) and other VTC support tools as needed.
An active Department of Defense TS/SCI security clearance is required.
Willingness to submit to and pass a counter intelligence (CI) Polygraph.
Colorado Springs, CO
Experience with Video Teleconferencing (VTC) service and support to include scheduling, monitoring, administrative support and technical assistance to Video Teleconference customers.
Manage the Video Networks for resource availability and conflicts.
Ensure compliance with VTC network security policies and procedures.
Assist in the development of the Rules of Engagement (ROE), and policies and procedures as they pertain to the VTC environment.
Possess understanding of H323 Protocol Stack.
Knowledge of network topology, along with VTC network hardware and software tools listed above.
Possess knowledge of operating systems and applications as they pertain to the VTC environment.
Provide work leadership to lower tier level personnel and assume supervisory responsibilities if necessary.
Interface with vendors to ensure proper performance of tools and software packages.
Process Authorized Service Interruptions (ASI's) as directed by GDIT Management.
Provide After Action Reports (AARs) for Problem Management resolution.
Participates in special projects as required by GDIT Management.
Communication skills - verbal and written
Problem analysis and problem solving
Attention to detail and accuracy
Customer Service orientation
Ability to work independently within a Team Concept
Ability to multitask in a stressful environment
Shift Work is required (work center is 24/7)
Position requires the candidate to pass the CI Poly
A minimum of 2 years of relevant technical experience in the administration of networked desktop and server systems.
HS/GED + 6 years experience
Associates Degree + 4 years experience
Bachelor’s Degree + 2 years experience
Master’s Degree + 0 years experience
Substitute for Educational Requirement:
4 years of related experience may be substituted for the Bachelor’s Degree.
Security+ CE or CCNA Security required
CCENT, CCNA, or JNCIA (desired)
Network + (desired)
ITIL Foundations (desired)
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Joint Enterprise Technologies, LLC is a drug-free workplace and participates in E-Verify.
Joint Enterprise Technologies, LLC is an equal access/equal opportunity employer, committed to excellence in service through diversity employment.
Joint Enterprise Technologies, LLC is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. If you feel you require a reasonable accommodation to apply for a position with Joint Enterprise Technologies, LLC, please call 813-436-9946 or e-mail us and let us know the nature of your request, along with your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request will be considered.