Joint Enterprise Technologies is a growing information technology organization in the Tampa Bay/St. Petersburg/Central Florida area, servicing a full range of commercial, local, state and federal customers. We’re looking for dedicated and self-motivated people to join our team of information technology professionals.
JET accepts resumes from IT professionals of various areas and levels of expertise at all times. However, you will only be contacted if there is a position open which matches your skills and qualificiations. Please feel free to submit your resume and, if a position becomes available that matches your skill set, we will contact you for an interview.
Tier III VoIP/DVTC Technician - TS/SCI Clearance - ECS2193
Today's global security environment is a constant of change. Threats can arise from any point on the globe and our military services must be prepared and capable of responding at a moments notice. A core force multiplier is the role played by government contracted services. As a service-disabled veteran-owned small business, Joint Enterprise Technologies is uniquely positioned to understand the needs of Department of Defense organizations and match those needs with current technology to ensure US forces maintain technological, strategic, and tactical information superiority.
About the Opportunity:
Joint Enterprise Technologies is seeking currently seeking a talented Global Network Operations Center (GNOC) Tier III VoIP/DVTC (Desktop Video Teleconference) Technician with an active TS/SCI clearance to provide maintenance and advanced troubleshooting support of all voice over IP networks and the desktop VTC network. The successful candidate will be responsible for providing Tier III level resolution and customer support to all VoIP and DVTC issues across the enterprise. The candidate will also be responsible to provide outage documentation utilizing customer provided Incident Tracking software. Tools utilized will include Cisco Call Manager, Cisco Unity, Tandberg Management Suite (TMS), and other tools as necessary.
An active Department of Defense TS/SCI security clearance is required.
Willingness to submit to and pass a counter intelligence (CI) Polygraph.
Experience maintaining/deploying analog gateways
Proficient in the IOS environment for maintaining voice gateways
Familiar with the deployment/maintenance of server based dial plans and router based dial plans.
Familiar with the deployment and the management of the following Cisco Servers (VM and traditional platform): Unified Communications Manager, Unified Contact Center Express, Unity Connection, and Unified Presence.
Ability to troubleshoot common VoIP issues to include identifying and correcting issues with endpoints, trunks, dial plans, and profiles.
Understanding of the Tandberg Management System
Licensing of devices and servers (VoIP and DVTC)
Familiar with the VC Web Wizard scheduling interface
Proficient with managing conferences through the MCU/MCS
Ability to troubleshoot common VTC issues to include the identification of failed endpoints, bandwidth saturation, or mis-configured conferences.
Ability to identify, analyze, and resolve operating/hardware network system problems
Demonstrate network troubleshooting techniques and experience
Ensure compliance with network security policies and procedures.
Assist in the development of the policies and procedures as they pertain to the network environment.
Manage the Enterprise Network for resource availability.
Create and report all outage notifications and network related issues according to standard operating procedures.
Comprehensive knowledge of CISCO and Juniper routers and switches along with VTC network hardware and software tools listed above.
Possess comprehensive knowledge of operating systems and applications as they pertain to the network environment.
Participate in engineering projects or upgrades as tasked by GDIT management.
Interface with vendors to ensure proper performance of tools and software packages.
Process Authorized Service Interruptions (ASI's) as directed by GDIT Management.
Provide After Action Reports (AARs) for Problem Management resolution.
Provides system/equipment/specialized training and technical guidance to lower tier employees
Good understanding of system networking over diverse topologies and environments to understand the limitations and advantages of different network/system architectures.
Participates in engineering projects/efforts as tasked by GDIT management
Communication skills - verbal and written
Problem analysis and problem solving
Attention to detail and accuracy
Customer Service orientation
Ability to work independently within a Team Concept
Ability to multitask in a stressful environment
Shift Work is required (work center is 24/7)
Position requires the candidate to pass the CI Poly
A minimum of 6 years of relevant technical experience in the administration of networked desktop and server systems.
HS/GED + 10 years experience
Associates Degree + 8 years experience
Bachelor’s Degree + 6 years experience
Master’s Degree + 4 years experience
PhD + 2 years experience
Substitute for Educational Requirement:
4 years of related experience may be substituted for the Bachelor’s Degree.
Security+ CE or CCNA Security required
CCNA Voice (desired)
Network + (desired)
ITIL Foundations (desired)
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Joint Enterprise Technologies, LLC is a drug-free workplace and participates in E-Verify.
Joint Enterprise Technologies, LLC is an equal access/equal opportunity employer, committed to excellence in service through diversity employment.
Joint Enterprise Technologies, LLC is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. If you feel you require a reasonable accommodation to apply for a position with Joint Enterprise Technologies, LLC, please call 813-436-9946 or e-mail us and let us know the nature of your request, along with your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request will be considered.